De 3.0 a CX Factor: una nueva era en la dirección por servicios

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September 17, 2025

De 3.0 a CX Factor: una nueva era en la dirección por servicios

El 26 de agosto dio inicio en la sede Ciudad de México de IPADE el Programa Enfocado CX Factor Dirección por Servicios, anteriormente conocido como Dirección por Servicios 3.0. Este Programa renovado busca que los participantes desarrollen estrategias de diferenciación a través del servicio y la gestión de la experiencia del cliente.

Durante la inauguración, estuvieron presentes: Claudia Amezcua Peña Alfaro, directora de Programas Enfocados; Fernando Velázquez Reyes, director adjunto; y Francisco Arenas Ballester, director académico del Programa.

La apertura reunió a 30 participantes, entre ellos directores generales, directores funcionales, dueños y socios de empresas de sectores estratégicos.

El CX Factor Dirección por Servicios invita a sus participantes a vivir una experiencia de aprendizaje integral y actualizada, orientada a fortalecer su liderazgo desde la perspectiva del servicio.

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